I'm recently getting an attractive assignment on researching "Follow-Me Browsing" (FMB) vs. "Co-Browsing" (COB) technology. Let's go a briefly description:
What's FMB?
This can be considered as one-way interaction. In which, one browser plays a role as host browser and one or more browsers play the role of following browser. Any action taken on host browser will be reflected on following browser(s) simultaneously. Following browser cannot have the control, it's always in the passive mode.
What is FMB used for? This is mostly valuable in case of letting another or other users viewing a document or a presentation over the web page but not letting them taking over the control or modifying any stuff.
Current technology: This can be included in COB services, but previously an add-on tool developed by Advance Reality, Inc. called Jybe pioneered this technology on Real Estate and eMortgage.
What's COB?
This can be considered as all-way interaction. In which, all browsers play the host role as well as the following role as the same time. Any user can take over the control and have the full permission to interact.
What is FMB used for? This is mostly valuable in case of letting everyone sharing the control on a web page.
Current technology: There are many companies going with this technology such as web conference, web presentation, online meeting, etc. All of them go with a compatitive price and let user doing a try for free in 7 to 30 days.
What to do?
I have to do a research on the advantages and disadvantages, the cost of time and human resource used and the difficult level we should obtain when performing this task.
If we can go with FMB, we can face the top difficult level and if we can pass it, that will be greatest thing and also an expected target.
But within the time constraint, we maybe go with COB. This is an easier solution but will cost not only us but our customer money to train their users and to use the existing tools.
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